If you are getting the message that your phone "could not connect to server" it usually means that:

  1. You don’t have enough credit on your phone, and need to add phone credit.
  2. The APN setting (which EpiSurveyor uses) is not correctly set.  If so, you can contact your mobile provider to help you configure the settings properly.
If you have tried both of these, and are still having trouble, please do submit a help ticket and we will do our best to get you set up.