After downgrading, no further renewal charges will be applied for that account.
For regions that require refunds
If you live in a region where we're legally required to issue a refund on early cancellation, you may be eligible for a refund. For example, if you live in the European Union, you can cancel your unused Pro or Enterprise subscription within 14 days of upgrading or opening a paid account, and you'll get a refund for the amount you paid Dropbox. We'll issue refunds as appropriate and applicable.
In these specific cases, we can only help with refunds if you follow these exact instructions:
- If you haven't yet done so, submit a support ticket.
- If you submitted a ticket, and then arrived at this article via an automated email response from us, reply to that email.