General

Troubleshooting wrong Date/Time stamps in Magpi
A record's date/time stamps are directly derived from your device, therefore if you have the wrong time set, Magpi will pick this time. 
Mon, 16 Apr, 2018 at 3:32 PM
Troubleshooting mobile app login
Problem: mobile app logs me out each time I leave it Solution: when logging into the mobile app, make sure that "keep me logged in" is checked...
Tue, 4 Apr, 2017 at 8:16 PM
Dropbox Photo integration
In August 2017, Magpi moved to integrate Dropbox as our hosting engine for photos (and other image data, such as signatures) collected using Magpi forms.  W...
Tue, 24 Oct, 2017 at 9:03 PM
Magpi+ app – unsupported features
The following features are not yet supported in our Magpi+ application for iOS and Android: some complex logic (accessed via the Logic button) and calc...
Tue, 3 Apr, 2018 at 2:54 PM
Magpi+ Settings & Side Menu
When you first log into Magpi+, you'll be at the form list, showing you all the forms that you've created, or that others have shared with you. ...
Tue, 6 Feb, 2018 at 3:59 PM
Magpi+ Data Synchronization/Syncing
In the Magpi+ mobile app, the system will try to upload data at three separate possible times: Right after you save a new data record (i.e. a complete...
Tue, 6 Feb, 2018 at 3:55 PM
Skip logic in Magpi Plus
Skip Logic Example Here is a sample of a form with skip logic built into question 2 (Q2):      1. This form demonstrates skip logic      2. If ans...
Fri, 13 Apr, 2018 at 8:27 PM
Tagging Your Magpi Content
What Are Tags Magpi content — including mobile data collection forms, reports, and messages — can be "tagged" for better organization.  This m...
Fri, 1 Dec, 2017 at 9:17 PM
Using the Subaccount Dashboard (Enterprise users only)
Magpi Enterprise users can invite other Magpi users to be their "subaccounts".  This has many benefits, including that all subaccounts' use o...
Fri, 2 Feb, 2018 at 9:09 PM
Will I receive a refund if I cancel my Magpi Pro or Enterprise subscription?
In most cases, canceling your Pro or Enterprise subscription before it expires means you'll finish your current subscription without receiving money ba...
Mon, 5 Aug, 2019 at 5:08 PM